HEDIS: Commercial Health Plans

This report displays results showing the quality of care members received under each commercial health plan reporting to the Office of Health Care Statistics as measured using HEDIS technical specifications during calendar year 2022. The previous year's results are also listed. Each year is reported separately. All results were calculated by each individual health plan and validated by an accredited third-party auditor prior to submitting results to the Office of Health Care Statistics at the Utah Department of Health and Human Services.

Results are sorted alphabetically by plan for each quality measure for the most recent reported year with national averages presented along with plan results. For some measures, rates are not reported for the following reasons determined during the third-party audit:

  • * Small Denominator. The organization followed the specifications, but the denominator was too small (<30) to report a valid rate.
  • ** Not Reported. The organization did not report the measure.
  • Not Required. The organization was not required to report the measure.
  • § No Benefit. The organization did not offer the health benefit required by the measure (e.g., mental health, chemical dependency).

All participating health plans were given the chance to review these results prior to publication pursuant to the requirements depicted in UCA 26-33a-107.

Results are reported for the following health plans:

  • Aetna Life
  • Cigna
  • Regence BCBS
  • SelectHealth
  • United

For information and results about Medicaid and CHIP plans, please see the section covering Medicaid and CHIP plans.

Maternity Care

Prenatal and Postpartum Care – Postpartum Care
Prenatal and Postpartum Care – Timeliness of Prenatal Care

Newborn and Infant Care

Childhood Immunization Status – Combo 3
Well-Child Visits in the first 15 Months of Life – 6 or more visits

Pediatric Care

Appropriate Treatment for Children With Upper Respiratory Infection
Immunizations for Adolescents – Combination 2
Weight Assessment and Counseling for Nutrition and Physical Activity for Children and Adolescents – BMI percentile – Total

Adult Care

Adult Access to Preventive and Ambulatory Health Services – Total
Antidepressant Medication Management – Effective Acute Phase Treatment
Breast Cancer Screening
Cervical Cancer Screening
Comprehensive Diabetes Care – HbA1c Testing
Comprehensive Diabetes Care – Eye Exams
Controlling High Blood Pressure
Use of Imaging Studies for Low Back Pain

Maternity Care

Prenatal and Postpartum Care – Postpartum Care

The percentage of deliveries that had a postpartum visit on or between 21 and 56 days after delivery.

Health Plan 2022 2021 2020 2019
Aetna Life 60% 56% 56% 48%
Cigna 82% 79% 79% 47%
Regence BCBS 78% 70% 73% 73%
SelectHealth 95% 92% 93% 89%
United 84% 56% 79% 79%
National Average, all lines of business (Commercial) 75% 77% 73%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Prenatal and Postpartum Care.

Prenatal and Postpartum Care – Timeliness of Prenatal Care

The percentage of deliveries that received a prenatal care visit as a member of the organization in the first trimester, on the enrollment start date or within 42 days of enrollment in the organization.

Health Plan 2021 2020 2019
Aetna Life 26% 27% **
Cigna 81% 72% 24%
Humana ** * *
Regence BCBS 56% 69% 69%
SelectHealth 96% 98% 95%
United 24% 81% 81%
National Average, all lines of business (Commercial) 77% _81%_ _82%_

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Prenatal and Postpartum Care.

Newborn and Infant Care

Childhood Immunization Status – Combo 3

The percentage of children 2 years of age who had a four diphtheria, tetanus and acellular pertussis (DTaP); three polio (IPV); one measles, mumps and rubella (MMR); three haemophilus influenza type B (HiB); three hepatitis B (HepB); one chicken pox (VZV); and four pneumococcal conjugate (PCV) by their second birthday.

Health Plan 2021 2020 2019
Aetna Life 61% ** **
Cigna 81% 60% 21%
Humana ** * *
Regence BCBS 80% 82% 80%
SelectHealth 83% 86% 84%
United 30% 81% 76%
National Average, all lines of business (Commercial) 72% _80%_ _74%_

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Childhood Immunization Status.

Well-Child Visits in the first 15 Months of Life – 6 or more visits

Assesses children who turned 15 months old during the measurement year and had 6 well-child visits with a primary care physician during their first 15 months of life.

Health Plan 2021 2020 2019
Aetna Life 73% 75% 73%
Cigna 74% 75% 76%
Humana ** * *
Regence BCBS 74% 73% 77%
SelectHealth 81% 83% 81%
United 77% 74% 61%
National Average, all lines of business (Commercial) 78% _81%_ _80%_

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Child and Adolescent Well-Care Visits.

Pediatric Care

Appropriate Treatment for Children With Upper Respiratory Infection

Assesses children 3 months–17 years of age who were given a diagnosis of upper respiratory infection (URI) and were not dispensed an antibiotic prescription. A higher rate indicates appropriate treatment of children with URI (i.e., the proportion for whom antibiotics were not prescribed).

Health Plan 2021 2020 2019
Aetna Life 92% 91% 94%
Cigna 93% 91% 93%
Humana * * *
Regence BCBS 92% 91% 91%
SelectHealth 94% 92% 93%
United 94% 93% 93%
National Average, all lines of business (Commercial) 91% 90% 90%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Appropriate Treatment for Children With Upper Respiratory Infection.

Immunizations for Adolescents – Combination 2

Assesses adolescents 13 years of age who had one dose of meningococcal vaccine, one Tdap vaccine and the complete human papillomavirus vaccine series by their 13th birthday.

Health Plan 2021 2020 2019
Aetna Life 21% 15% 16%
Cigna 24% 18% 14%
Humana ** 18% 18%
Regence BCBS 28% 24% 24%
SelectHealth 37% 32% 28%
United 18% 20% 18%
National Average, all lines of business (Commercial) 30% 28% 25%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Immunizations for Adolescents.

Weight Assessment and Counseling for Nutrition and Physical Activity for Children and Adolescents – BMI percentile – Total

Assesses children and adolescents 3-17 years of age who had an outpatient visit with a primary care practitioner or OB/GYN during the measurement year and had evidence of Body mass index (BMI) percentile documentation.

Health Plan 2021 2020 2019
Aetna Life 8% 67% 67%
Cigna 72% 66% 5%
Humana ** 57% 57%
Regence BCBS 45% 62% 62%
SelectHealth 88% 89% 89%
United 7% 64% 64%
National Average, all lines of business (Commercial) 63% 68% 66%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Weight Assessment and Counseling for Nutrition and Physical Activity for Children and Adolescents.

Adult Care

Adult Access to Preventive and Ambulatory Health Services – Total

The percentage of members 20 years and older who had an ambulatory or preventive care visit during the measurement year.

Healthcare Plan 2021 2020 2019
Aetna Life 93% 94% 94%
Cigna 93% 93% 94%
Humana 93% 91% 92%
Regence BCBS 94% 94% 94%
SelectHealth 94% 95% 94%
United 94% 94% 94%
National Average, all lines of business (Commercial) 94% 94% 94%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Adults’ Access to Preventive and Ambulatory Health Services.

Antidepressant Medication Management – Effective Acute Phase Treatment

Assesses adults 18 years of age and older with a diagnosis of major depression who were newly treated with antidepressant medication and remained on an antidepressant medication for at least 84 days (12 weeks).

Health Plan 2021 2020 2019
Aetna Life 72% 70% 70%
Cigna 73% 71% 65%
Humana 80% * *
Regence BCBS 76% 74% 72%
SelectHealth 68% 68% 67%
United 65% 63% 62%
National Average, all lines of business (Commercial) 73% 71% 69%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Antidepressant Medication Management.

Breast Cancer Screening

Assesses women 50–74 years of age who had at least one mammogram to screen for breast cancer in the past two years.

Health Plan 2021 2020 2019
Aetna Life 58% 62% 61%
Cigna 60% 63% 64%
Humana 58% 69% 75%
Regence BCBS 65% 67% 66%
SelectHealth 68% 72% 70%
United 63% 64% 64%
National Average, all lines of business (Commercial) 71% 73% 72%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Breast Cancer Screening.

Cervical Cancer Screening

Assesses women 21–64 years of age who were screened for cervical cancer using either of the following criteria:

  • Women age 21–64 who had cervical cytology performed every 3 years.
  • Women age 30–64 who had cervical cytology/human papillomavirus (HPV) co-testing performed every 5 years.
Health Plan 2021 2020 2019
Aetna Life 61% 64% 64%
Cigna 69% 73% 62%
Humana ** 69% 69%
Regence BCBS 66% 70% 70%
SelectHealth 70% 68% 70%
United 66% 73% 73%
National Average, all lines of business (Commercial) 73% 75% 74%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Cervical Cancer Screening.

Comprehensive Diabetes Care – HbA1c Testing

Assesses adults 18–75 years of age with diabetes (type 1 and type 2) who had Hemoglobin A1c (HbA1c) testing.

Health Plan 2021 2020 2019
Aetna Life 61% 64% 64%
Cigna 69% 73% 62%
Humana ** 69% 69%
Regence BCBS 66% 70% 70%
SelectHealth 70% 68% 70%
United 66% 73% 73%
National Average, all lines of business (Commercial) 73% 75% 74%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Comprehensive Diabetes Care.

Comprehensive Diabetes Care – Eye Exams

Assesses adults 18–75 years of age with diabetes (type 1 and type 2) who had an eye exam (retinal) performed.

Health Plan 2021 2020 2019
Aetna Life 48% 49% 49%
Cigna 38% 39% 35%
Humana 72% 36% 36%
Regence BCBS 46% 59% 59%
SelectHealth 64% 62% 67%
United 33% 46% 46%
National Average, all lines of business (Commercial) 48% 53% 53%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Comprehensive Diabetes Care.

Controlling High Blood Pressure

Assesses adults 18–85 years of age with a diagnosis of hypertension and whose blood pressure was adequately controlled based on the following criteria:

  • Adults 18-59 years of age whose blood pressure was <140/90 mm Hg.
  • Adults 60-85 years of age, with a diagnosis of diabetes, whose blood pressure was <140/90 mm Hg.
  • Adults 60-85 years of age, without a diagnosis of diabetes, whose blood pressure was <150/90 mm Hg.
Health Plan 2021 2020 2019
Aetna Life 56% 12% 8%
Cigna 60% 56% 5%
Humana 72% 76% 76%
Regence BCBS 53% 62% 62%
SelectHealth 70% 72% 68%
United 11% 62% 60%
National Average, all lines of business (Commercial) 49% 56% 55%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Controlling High Blood Pressure.

Use of Imaging Studies for Low Back Pain

Assesses adults 18–50 with a primary diagnosis of low back pain who did not have an imaging study (plain X-ray, MRI or CT scan) within 28 days of the diagnosis (a higher score indicates better performance).

Health Plan 2021 2020 2019
Aetna Life 81% 81% 80%
Cigna 81% 81% 80%
Humana Not Reported Small Denominator Small Denominator
Regence BCBS 78% 76% 76%
SelectHealth 76% 75% 76%
United 83% 82% 82%
National Average, all lines of business (Commercial) 79% 77% 76%

For more information, please visit the National Committee for Quality Assurance (NCQA) website for Use of Imaging Studies for Low Back Pain.