CAHPS Overview Child
Utah Health Plan Patient Experiences Report – Child Enrollees
The Utah Health Data Committee is pleased to present the Utah Health Plan Patient Experiences Report. This report describes how satisfied health plan members are with their experiences with the care provided to their members. These data come from an annual survey entitled the Consumer Assessment of Healthcare Providers and Systems (CAHPS). The purpose of the report is to give consumers and purchasers information they can use to make an informed decision when selecting a health plan.
About the Survey
The survey used to gather information about how Utahns feel about their experiences with health plans comes from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. This survey measures what members thought about their experiences with health care and services they received from their health plan in the past year. Issues coved by the survey include whether the member had a problem getting care when needed, or if their customer service needs were met. The survey also has overall ratings about the members’ health plan, health care, doctor, and specialist.
Since 2016, Utah has contracted with DataStat Inc. to independently conduct the surveys. DataStat Inc. is an NCQA-certified vendor, which was chosen from several vendors that submitted bids to the State of Utah. Health plans had the choice of using their own NCQA-certified vendor, and some of the plans did use a vendor other than DataStat Inc. This survey contains responses from members about the care they received over the past year. The survey vendors selected a random sample from each health plan’s enrollment database. Selected members were mailed a survey in January of the survey year and sent a reminder if they did not return the survey within two weeks. Follow-up phone calls with members who did not return a survey were conducted in March of the survey year.
The State of Utah averages are calculated using the health plans that have participated in the survey.
The Children's Health Insurance Program (CHIP) is a state health insurance plan for children. Depending on income and family size, working Utah families who do not have other health insurance may qualify for CHIP. Children who may qualify for CHIP must meet income guidelines and be under age 19; not currently covered by health insurance; and US citizens or legal residents. The responses in this section are from the caregivers of children enrolled in the program. Contact CHIP for more information about costs and eligibility.
All health and dental plan carriers operating in the State of Utah,are required to provide CAHPS survey data to the Utah Department of Health, Office of Health Care Statistics (OHCS) as is detailed in Utah Administrative Code Rule R428-12. Health plan participation in the CAHPS and QHP surveys membership enrollment varies by month.